‘We cannot solve our problems with the same thinking we used when we created them’  Albert Einstein
‘We cannot solve our problems with the same thinking we used when we created them’  Albert Einstein
Emma Curtis Counselling
Emma Curtis Counselling

Privacy Policy

In accordance with the General Data Protection Regulation (GDPR), I am registered with the Information Commissioners Office (ICO) which means I am required to inform you what data I collect from you and what I intend to do with it. Please read the following privacy policy which is handed to all counselling clients at the initial appointment.

Data I need to store and the reasons why

Name and age: This is basic information that enables me to become acquainted with you.

Address, email and phone number: This is used as a way of contacting you regarding your sessions.

GP details: If I had concerns that you were at risk of seriously harming yourself, then I may need to contact your Doctor. I would do so with your knowledge where possible.

Storing of Information

I will keep brief notes following a session for the purpose of providing an effective counselling service, but these will be recorded using a unique code so that you cannot be identified. They will be securely stored as an encrypted file on a password protected computer. You have a right to request to see, amend or destroy any data that I store regarding you. I will respond to any such request within 14 days.

Phone numbers will be stored on a passcode protected phone using your unique code so that I can identify you. If you choose to make contact via email to arrange appointments, I will delete these once an appointment has been made.

The data initially recorded on paper, including your name, age, GP and contact details, is transferred onto a computer and shredded on the same day.  Apart from your name, this information will be deleted one month after our work finishes.

Your session notes, privacy agreement, name and unique code will be stored for 7 years before being deleted in accordance with my therapist insurance. In the case of young people, notes will be held for 7 years after they reach the age of 18.

Sharing of information

All sessions are held in the strictest of confidence, except in the following instances:

  • Where there is a danger of you seriously harming yourself or someone else, I may need to inform your GP, the Police or a Crisis team.

  • If you inform me of a serious crime, committed by yourself or someone else, then I would be obliged to inform the police unless the crime has previously been reported.

  • If you inform me of a child who is being abused or is at risk of abuse, I have a legal obligation to inform statutory authorities.

  • When ordered to do so by a court of law, or when questioned by a Police Officer as part of an investigation.

If you are unhappy regarding how I store and use your data, you can make a complaint to the ICO at www.ico.org.uk or phone them on 0303 123 1113.


If you do not provide your consent for me to use your data outlined above, then it is unlikely that I will be able to provide you with a counselling service.

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